Saks Fifth Avenue Style Advisor – Modern

Hudson's Bay Company

The Hudson's Bay Company is truly one-of-a-kind. No other company in the world can boast the longevity of success, legacy of innovation or significance in history.

Under directionfrom the Selling Manager, the Style Advisor is a fashion authority who isresponsible for driving sales through outstanding customer service and throughthe development of deep relationships with their clients. They leveragetheir broad knowledge of trends to meet their clients’ total wardrobing needsand demonstrate a “get product from anywhere mentality” to service theirclients and drive loyalty.TheStyle Advisor is focused on strategically marketing themselves and growingtheir business through various platforms that include clienteling technology,social media, referrals and networking. They strengthen their clientrelationships through targeted communication of personalized recommendations ofnew product and in-store experiences that will increase client engagementCLIENTDEVELOPMENT

  • Establishes deeprelationships with clients and drives repeat business to achieve sales goalsand event goals
  • Consistentlydelivers memorable shopping experiences to all clients; plans client appointmentsto maximize results
  • Maximizes everyappointment with a client to address their fashion needs and those of theclient’s family
  • Informs clients of in-store events to enhance their experience of Saks andincrease engagement
  • Skilled at diagnosing client spend and identifying opportunities to increaseengagement and wallet share
  • Seeks to increase new client acquisition by leveraging various marketing toolssuch as ccA+, social media platforms, referrals and networking
  • Focused on building personal brand as a fashion authority through proactivemarketing and outreach
  • Leverages social media platform to promote themselves as a fashion influencerand broaden connections beyond client base
  • Skilled at using multiple channels of technology to strengthen existingrelationships and drive new client acquisition
  • Uses ccA+ clienteling tool to stay connected with the client and make targetedrecommends based on shopping history and preferences
  • Proactively reaches out to clients to share a curated view of new receiptsthat are aligned with their clients fashion preferences
  • Uses technology to deliver 24/7 service
  • Use their on-trend style to promote themselves as a fashion authority andenhance client’s confidence in their wardrobing skills
  • Has a strong understanding of current and immerging trends in fashion
  • Possesses broad range of product knowledge across all merchandise categoriesin the store
  • Takes initiative to stay informed on new merchandise deliveries in the storeto maximize selling potential
  • Utilizes internal resources such as technology and vendor led productknowledge sessions to stay on top of trends
  • Demonstrates the ability to address a client’s total wardrobe needs across allcategories of merchandise
  • Displays a level of comfort pushing a client’s fashion boundaries
  • Model all Saks Fifth Avenue Service Principles to both the internal andexternal customer. Focus all efforts on providing an exceptionalexperience to drive loyalty.
  • Educate clients on store services to ensure they are able to enjoy all Sakshas to offer
  • Plan all customer appointments to enhance the shopping experience and maximizethe results.
  • Exceed the customer’s expectations in addressing their needs and always putthe customer first when resolving issues

BUSINESSDEVELOPMENT THROUGH TECHNOLOGY

  • Focused on buildingpersonal brand as a fashion authority through proactive marketing and outreach
  • Leverages social media platform to promote themselves as a fashion influencerand broaden connections beyond client base
  • Skilled at using multiple channels of technology to strengthen existingrelationships and drive new client acquisition
  • Uses ccA+ clienteling tool to stay connected with the client and make targetedrecommends based on shopping history and preferences
  • Proactively reaches out to clients to share a curated view of new receiptsthat are aligned with their clients fashion preferences
  • Uses technology to deliver 24/7 service

ON-TRENDSELLERS

  • Use theiron-trend style to promote themselves as a fashion authority and enhanceclient’s confidence in their wardrobing skills
  • Has a strong understanding of current and immerging trends in fashion
  • Possesses broad range of product knowledge across all merchandise categoriesin the store
  • Takes initiative to stay informed on new merchandise deliveries in the storeto maximize selling potential
  • Utilizes internal resources such as technology and vendor led productknowledge sessions to stay on top of trends
  • Demonstrates the ability to address a client’s total wardrobe needs across allcategories of merchandise
  • Displays a level of comfort pushing a client’s fashion boundaries

Customerexperience

  • Model all SaksFifth Avenue Service Principles to both the internal and externalcustomer. Focus all efforts on providing an exceptional experience todrive loyalty.
  • Educate clientson store services to ensure they are able to enjoy all Saks has to offer
  • Plan allcustomer appointments to enhance the shopping experience and maximize theresults.
  • Exceed thecustomer’s expectations in addressing their needs and always put the customerfirst when resolving issues

To apply for this job please visit the following URL: https://hbc.taleo.net/careersection/hbc_ex/default.ftl →