Customer Service Representative

Monica + Andy

We're a rapidly growing e-commerce driven children and newborn's apparel brand with an expanding retail presence.

Customer Service Team Member Monica + Andy – Chicago, IL

Job Description

Monica + Andy is looking for an energetic and empathetic Customer Service Team Member. Our ideal candidate is excited to join a growing start up business and is passionate about creating and delivering unique customer experiences both on and offline.  A “creative doer” who relishes the opportunity to contribute beyond  title and job description. This person thrives on a team that is always building, creating, and growing, and willsteadily deliver best-in-class customer experiences at every brand touchpoint.  Expectations: can  include weekday, weekend, and evening  hours.

Customer Service Duties include but are not limited to:

  1. Answering customer service phone and engaging with customers
  2. Facilitating phone/email/online orders
  3. Responding to customer emails and messages in a timely manner
  4. Packing and Shipping Orders
  5. Helping assist in the store(s) with selling

Who is an M+A Customer Service Team Member

  • Someone who is self-motivated and confident in their ability to genuinely connect with customers in person and via phone/email.
  • Someone who understands and appreciates our customers
  • Someone with a strong attention to detail.
  • Flexible and reliable with the ability to work independently or with integrated teams at multiple locations.
  • A confident top performer with proven abilities to drive results and reach sales goals through online and offline channels daily.
  • Able to work efficiently and effectively while holding themselves to the highest standards.
  • Your extensive product knowledge and service mindset establishes you as a memorable ambassador for the Monica + Andy brand!

Qualities we look for in every M+A Team Member

  • Self Awareness
  • Empathy
  • Judgment
  • Intellectual Honesty

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