Assistant Store Manager

Ylang 23

Established in 1985, YLANG 23 is owned by Joanne and Charles Teichman who have built a reputation for their commitment to original designers whose passion and creativity shape the trends in the U.S. and in Europe.

Sales Generation

  • Assists customers through reacting to their wants and needs, offering jewelry that fits these needs.
  • Uses a client book to develop and cultivate their own unique client base that generates sales consistently.
  • Reaches out to clients in book about new product, promotions, trunk shows, and other newsworthy happenings at Ylang 23.
  • Maintains personal Ylang 23 Instagram to keep clients up to date on new products and generate sales.

Customer Service

  • Greets customers and offers exceptional customer service throughout the entire selling process.
  • Assists Merchandise Assistant with order shipments when necessary.
  • Answers customer inquiries through email and phone in a timely manner.
  • Follows up each sale with a thank you note.

Merchandising

  • Helps tag new jewelry and merchandise sales floor and windows.
  • Replenishes merchandise often to ensure that sold pieces are replaced by back stock.
  • Have a good grasp on where back stock and sale merchandise are located so as to present appropriate pieces to customers in-store.

Procedure

  • Understands and follows company policies and procedures.
  • Attends sales team and company-wide meetings.
  • Assists with 2x / year inventory and monthly cycle counts in-store.

Qualifications:

  • Bachelor’s degree in fashion merchandising, business or related field
  • Ability to communicate effectively and work cross-functionally in a fast-paced, dynamic environment
  • Customer service oriented
  • Ability to work as part of a team and interact collaboratively with others
  • Possess strong organizational skills, attention to detail with an ability to multi-task and establish priorities
  • Minimum 2 years of experience preferred
  • Job requires flexibility (weekends and occasional evenings)

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